EDUCATION
Bachelor of Science, Information Systems May 2013
Minor: Business Administration
Gannon University Erie, PA
Awards: Dean’s List
RELATED EXPERIENCE
North East School District North East, PA
Computer Support Specialist June 2013-Oct. 2016
- Repaired and resolved PC hardware and software issues in a timely manner
- Provided technical support to faculty and staff
- Provided answers to user’s questions
- Assisted users with use of Windows and other software and hardware
- Installed and configured computers and various classroom technology
- Installed and configured various software for use in classrooms
- Troubleshot various other classroom and business technology
- Troubleshot and resolved networking issues
- Followed up with users to make sure the repairs were to satisfaction
- Installed and managed networking devices
- Managed users and computers in Active Directory and Group Policy
- Managed Google Chromebooks through an online portal
- Utilized Google’s Admin tools for education
- Research hardware and software as requested
Gannon University Erie, PA
Senior Design Project Leader Aug. 2012 – May 2013
- Organized group meetings and maintained flow at meetings
- Established and maintained communication to insure project timeliness and cohesion
- Research and wrote reports and papers to enable and ensure group performance
ITS Help Desk Technician Sept. 2011 – Aug. 2012
- Repaired and resolved PC hardware and software problems
- Installed and configured computer hardware for campus faculty and staff
- Provided technical support to students and faculty for Gannon’s software systems
- Utilized a software ticketing system to track and escalate incidents when necessary
TECHNICAL SKILLS
Web Design: HTML, CSS, PHP, MySQL, Drupal
Languages: C++, COBOL, SQL
Operating Systems: Windows Server 2008 and 2012, Unix Shell, Windows XP, Vista, 7, 8: Apple iPad, iPhone, and OS: Android OS
Other: Networking (TCP/IP, Cisco router/switches), PC Hardware & Software troubleshooting